This privacy policy sets out the obligations and policies of Contex Digital (hereinafter “CONTEX”, “the company”, “us”, “we” or “our”) under the Personal Data (Privacy) Ordinance (the “Ordinance”). By visiting our website and chatbot, customers are deemed to agree to the policies and practices described in this privacy policy as amended from time to time at our sole discretion.


Purpose of Data Collection

In order to continuously improve our products and services and to better understand the needs of our customers, we may ask customers to provide us with their personal data, contact details and other relevant information. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide our services to you.

Purposes include but are not limited to:

• internal research and analysis;
• daily operation of our services;
• handling customer complaints and enquiries;
• inviting customers to participate in promotional campaigns, market research, surveys and other marketing activities;
• offering and promoting our products and services;
• prevention or detection of crime;
• disclosure as required by law;
• other matters directly related thereto.

Use of Personal Data

Customer personal data will be kept confidential. We will not sell your personal data to any third party, but we may share such information with:

• subsidiaries and associated companies of our parent company (if any);
• any agent, contractor or third-party service provider who provides services to our company in connection with the operation of our business;
• any agent authorized by us to process customer personal data;
• our auditors, consultants or legal counsel;
• the media (in relation to handling specific customer complaints or enquiries under special circumstances);
• any person who owes a duty of confidentiality to our company.

Direct Marketing

Subject to your consent, we intend to use your personal data including your name, address, telephone number, mobile number, fax number, and email for direct marketing purposes via post, email, phone, fax, or SMS in relation to:

• products and services offered by CONTEX and its partners in the areas of smart technology, digital signage solutions, silence booth, and related innovations;
• activities, news, offers, and promotions launched by CONTEX or its associated entities;
• membership programs operated by CONTEX or its associated entities.

We may transfer and disclose your personal data to the parties mentioned above for the above purposes.

If you do not wish for your personal data to be used for direct marketing and/or transferred as outlined, you may exercise your opt-out right by contacting our Personal Information Management Officer via email at cs@contex.com.hk with “Unsubscribe” as the subject line, or by writing to:



Data Security

We maintain your personal data securely in our systems. Only authorized and properly trained staff are permitted to access such data. We ensure strict compliance with data security and confidentiality standards.


Cookies

“Cookies” are small files stored in a user’s web browser that retain information about browsing preferences and history. Cookies enhance site functionality and help you navigate efficiently. Cookies may be used on parts of our website to save your login state, but will not be used to collect personally identifiable information. By browsing our website, you consent to our use of cookies. If you do not consent, you may disable cookies in your browser settings; however, this may affect your access to certain website features.


Access and Correction of Personal Data

All personal data is stored in our secure database system. Under the Ordinance, customers have the right to check whether we hold their personal data, request a copy of such data, and request corrections to inaccurate data.

Requests for data access or correction should be made in writing to:


We reserve the right to charge a reasonable fee for processing any data access request in accordance with the Ordinance.

In case of any discrepancy between the English and Chinese versions of this policy, the English version shall prevail.

Contex Digital